FAQ

Questions we actually get

Straight answers, including about what NeuroLTC is not. Anything missing? Email us.

Which EMRs does NeuroLTC work with?: NeuroLTC integrates with PointClickCare first, via its FHIR API. The integration is read-only by design — we read medications, conditions, and demographics to build the compliance picture; we never write to the chart. Facilities on other EMRs (Electronic Medical Records) can start with our CSV import wizard while we expand integrations.
Is NeuroLTC a clinical decision support tool?: No. NeuroLTC is a documentation support and compliance tracking platform. It is not a clinical decision support system, does not provide medical advice, and does not replace clinical judgment or professional psychiatric services. It tells you where the documentation thread is incomplete — what to prescribe is never its business.
How do you handle PHI? Do you sign a BAA?: We execute a Business Associate Agreement with every facility customer before any protected health information is processed. Until a BAA is in place, pilots can run entirely on synthetic demo data — a first-class mode of the product, not a stripped-down sandbox.
How long does a pilot run?: Typically 60–90 days. We scope it with you up front: which units, which measures (GDR (Gradual Dose Reduction) currency, PRN (as-needed) stop dates, consent completeness, survey-packet turnaround), and what success looks like. You can start on demo data and connect real data mid-pilot once the BAA is signed.
How is NeuroLTC priced?: Per certified bed, per month, tiered by facility size. We quote it plainly before a pilot starts — contact us with your bed count and we'll send the number, not a sales sequence.
How long does implementation take?: Days, not months. There is no new charting system to roll out: connect PointClickCare read-only or import a census CSV, map your units, and the compliance rules start running. Staff training is measured in a single in-service, because staff keep working in the EMR they already know.
Does this replace our consultant pharmacist?: It complements, not replaces. The consultant pharmacist's monthly review is the regulatory minimum — NeuroLTC covers the weeks in between, flagging lapsed PRN stop dates, due GDR attempts, and missing consents continuously so the monthly review starts from a clean queue instead of a cold chart audit.
Does NeuroLTC replace our external psychiatry service?: No. NeuroLTC does not replace your contracted or external psychiatry consult provider — the visiting psychiatrist or the consult company stays exactly where they are. What it addresses is the fragmented communication between that provider and the facility: the interdisciplinary misalignment where behaviors, orders, and rationale live in different systems. NeuroLTC connects those gaps so the psychiatry provider and the facility team work from the same behavioral-medication picture — nothing falls between the monthly visit and the floor.
Where does AI fit in — and where doesn't it?: Every automated check is a documented compliance rule mapped to a specific F-tag — auditable, versioned logic, not a black box. Where AI drafts a trend summary, it is clearly marked as a draft and a staff member must explicitly review and acknowledge it. AI inputs are PHI-minimized: internal identifiers, never resident names.
What is your security posture?: Access is facility-scoped and role-based, every data path is authorized at the function level, and every access and change is written to an audit log. Our architecture is HIPAA-minded from the ground up. SOC 2 Type II is on our roadmap — and until it's complete you won't see a badge for it on our site.
Who at the facility actually uses it?: Everyone on the long-term-care team, by role. Administrators and corporate or regional compliance leaders use the Compliance and Reports modules for survey posture; in-house and visiting providers and psychiatric teams work in Rounds and Insight; nursing, clinical, and pharmacy staff use Monitor and Safety day to day. Each person sees the slice their role needs. Authorized families and residents get the separate, purpose-scoped Family & Resident Portal — reassurance-level information only.

Ready to see it against your own survey calendar? Request pilot access.